Return & Refund Policy

01Scope of This Policy

This policy applies to product-related return and
refund enquiries associated with Codensia, subject
to the actual transaction terms and the applicable
business arrangement.

Product enquiries, PCD pharma franchise requests,
third-party manufacturing proposals and export
enquiries do not constitute confirmed orders by
themselves. Separate agreed terms may apply to
business-to-business transactions.

02When Can I Request a Return?

You should contact us promptly if a delivered
product or order has a legitimate issue, such as:

• The product received differs from the confirmed
  order or invoice.
• The package arrives visibly damaged or appears
  to have been tampered with.
• A product is missing from the confirmed shipment.
• A product has a suspected quality defect or
  labelling discrepancy.
• The shipment has another material discrepancy
  covered by the agreed sale terms or applicable law.

We will assess each report individually. Listing
an issue here does not automatically guarantee
a return, replacement or refund.

03Products That May Not Be Returnable

Due to pharmaceutical safety, traceability and
storage requirements, certain products may not
be eligible for ordinary returns, including:

• Products that have been opened, used or
  tampered with, where return is not legally
  permitted or safe.
• Products stored or transported contrary to
  the specified storage requirements.
• Products returned without the required
  authorisation or documentation.
• Products ordered incorrectly by a customer,
  where the agreed sale terms do not permit
  cancellation or return.

These limitations do not remove any rights or
remedies that cannot lawfully be excluded,
including remedies for defective, unsafe,
misrepresented or incorrectly supplied products.

04How to Report a Problem

Please contact our team as soon as reasonably
possible after discovering the issue. Include
the following information to help us investigate:

1. Your name and contact details.
2. Order number, invoice number or other
   available purchase reference.
3. Product name, quantity, batch number and
   expiry date, where relevant.
4. A clear description of the issue.
5. Photographs of the outer packaging, shipping
   label and affected product, where safe and
   appropriate to provide.

Please retain the product and packaging while
awaiting instructions. Do not use or distribute
a product suspected of being defective, unsafe
or tampered with.

05Return Request Process

Once we receive your report, our team may:

• Review the order and supporting evidence.
• Request additional information or photographs.
• Check product, batch, delivery and quality records.
• Provide return, collection, replacement or
  other resolution instructions where appropriate.

Please do not ship any product back until you
receive instructions. Unauthorised returns may
be refused where permitted by law and the
applicable transaction terms.

06Refund Policy

Where a refund is approved or legally required,
the amount and method will depend on the nature
of the issue, the payment and transaction records,
and applicable law.

• Approved refunds will ordinarily be processed
  through the original payment method where
  reasonably available and appropriate.
• If the original method cannot be used, we
  will contact you to discuss a lawful
  alternative.
• Any applicable refund amount, deductions
  or costs will be communicated as appropriate
  under the agreed terms and applicable law.
• Processing and bank settlement times may
  vary depending on the payment provider.

We will communicate the expected processing
timeline when the refund decision is confirmed.
No fixed processing period is promised by this
general policy.

07Replacement or Exchange

Depending on the circumstances, product
availability, regulatory requirements and
applicable law, an approved claim may be
resolved through a replacement, correction
of the shipment, refund or another appropriate
remedy.

Replacement products must meet the relevant
quality, storage, traceability and supply
requirements. A replacement is not guaranteed
where it is unavailable or unsuitable.

08Return Shipping and Handling

Return shipping, collection arrangements and
associated costs will be communicated when a
return is authorised. Responsibility for these
costs will depend on the reason for the return,
the confirmed transaction terms and applicable law.

Never send pharmaceutical products through an
ordinary return shipment if doing so would breach
applicable transport, handling or storage rules.
Follow the instructions provided by our team.

09Order Cancellation

Cancellation requests should be submitted as
early as possible. Whether an order can be
cancelled depends on its processing and dispatch
status, the agreed terms and applicable law.

Custom manufacturing, bulk supply, export and
other business orders may be governed by
specific cancellation conditions in their
respective written agreements.

10Exceptions and Legal Rights

Nothing in this policy is intended to restrict
a customer’s statutory rights or any remedy
available under applicable law. If this policy
conflicts with a mandatory legal requirement,
the applicable legal requirement will prevail.

Suspected adverse reactions, safety concerns
or product quality complaints should be reported
promptly through an appropriate healthcare
professional or the relevant official reporting
channel, as applicable.

11Contact Us

For return requests, refund enquiries or product
complaints, please contact Codensia using the
official contact details published on our website.

Website:

https://codensia.com/

Email: infoamagenformulations@gmail.com

Phone: +91-9602509882 / +91-9828052544

Business Address: SCO 309, Green Lotus Avenue Near Singpura Chowk Zirakpur Mohali Punjab 140603